SHIPPING & RETURNS

Shipping Policy

Once we have received your order we'll send you an email to say thanks and confirm that we have received it. We'll then give you an ETA on how long it will take to ship your order out. Please bear with us, we aren't a huge clothing company (just yet). 

We will send you a further notification when your parcel is with the courier and on it's way to you. We send all items out via Hermes 2-3 day tracked shipping. You'll be provided tracking details for your shipment as well as info on how to contact the courier should you have any questions for them.

 

Mainland UK shipping is included at no extra cost, if you're outside the UK further charges may apply to get your items to you - which we will communicate with you via email after receiving your order.

After that, just sit back, relax and get yourself ready to receive your Neutraliti items.

Oh and finally, thanks for supporting us and welcome to the Neutraliti family!

Return & Exchange Policy

Returns

  • If you would like to return an item please first contact us via email with your order number as the subject line alongside the wording "returns request"​

  • We will then send you out a returns form to print and complete

  • Items must be returned within 30 days from date of delivery (which is taken to be 2 working days after being shipped out to you)

  • Return form must be included

  • Items must be in their original form (NOT worn, altered, or washed).

  • We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage

  • Neutraliti does not guarantee the exchange or credit for a defective item. If you believe our items we have sent you are defective please email us before sending the item back

  • The cost of shipping your returns items back to us is your responsibility

  • No refunds for items damaged in shipping, In that case, you must file a complaint with the carrier

  • We are not responsible for lost returns or exchanges

  • Original shipping and handling charges are not refundable

  • All refunds are issued to the original payment method

Exchanges

  • Items must be returned to exchange within 30 days from date of delivery (which is taken to be 2 working days after being shipped out to you)

  • Items must be in their original form (NOT worn, altered, or washed).

  • Once we have received your package it can take up to 14 days to process an exchange

  • Additional postage & packaging will be charged for exchanges to be sent back out. You will be notified via email on the appropriate payment method.

  • Neutraliti does not guarantee the exchange or credit for a defective item. If you believe our items we have sent you are defective please email us before sending the item back

  •  Please be assured that all exchanges will be processed as quickly as possible